Mentors+Questions


 * Mentor's Helpdesk Questions**

The NPCHelp system was created to facilitate quick and easy mentorship help around the Nonprofit Commons. There are mailboxes on each sim that will allow one line of text to come over to the mentors@nonprofitcommons.com email address. If you are one of our mentors and unsure how to handle a Helpdesk request, this wiki is for you.


 * Here's a sample email received by the NPCHelp system with details about this message in RED :**

SecondLife message from Okkim Babii <<< **Name of AVATAR requesting help, please IM them to connect and confirm question**

  === ** NPC HELPDESK Mailbox ** = Object-Name: NPC HELPDESK Mailbox  Region: Plush Nonprofit Commons (286720, 287232) Local-Position: (95, 120, 26) Direct coordinates of mailbox & avatar request point

HELP MESSAGE CHAT LINE WILL GO HERE - - one line of text taken from spoken chat


 * Here are some simple requests and how to respond if you are the first avatar to check in with a helpdesk request: **

See below for a full list of Estate Managers who can handle all types of issues from griefers to land changes. You can always email community@nonprofitcommons.com to reach all core team at once.
 * Need IMMEDIATE Help? Ping Buffy Beale (Buffy Bye), Parhelion Palou (Jerry Welbourn) or Rhiannon Chatnoir (Joyce Bettencourt) for emergency fixes.**


 * Land Parcel Permissions:** Usually handled by an estate & group manager. If you are not a manager on the sim in question, pass these requests to Kali or In Kenzo for parcel changes including redrawing parcel lines or problems with the name or permissions on a particular parcel.


 * Group Permissions:** Handled by a sim manager in the NPC group, there are many people with this designation including Ozma, Coughran, Parhelion, Brena, Buffy, Rhiannon, Zinnia, Ethelred -- if you are a mentor but not a sim manager, please pass these requests along to someone with the sim manager role in the NPC group.

mentors@nonprofitcommons.com when you have answered a question so that we can archive that request.
 * Basic Tenant Help (scripting, building):** All mentors are welcome to field these questions as the request fits their time and expertise! Please email us at


 * Griefer Issues:** Estate managers will have the capacity to boot avatars, ban them from sims and return spamming/malicious objects. Find an estate manager for the sim in question (see below for a full list).


 * Terraforming Requests:** Usually handled by an estate manager, pass these to Parhelion Palou or Buffy Beale


 * Delete objects:** This can be done by any sim manager (please let us know what parcel this happens on, as most parcels are set to auto return, no items should be left behind).


 * Reset sim:** Estate managers can take this on as sims become too slow for performance.


 * Multilingual support?** Please pass these to someone who can speak the language in question (Google translation tools help when the language is in question). If you cannot use a babbler or find someone to speak that language you can use Google translation tools to craft a response to send via IM.


 * Join the Nonprofit Commons?** Please send potential tenants to this page: http://nonprofitcommons.wikispaces.com/How+to+Become+a+NPC+Member


 * Join the Mentors?** Contact Zinnia Zauber or Buffy Beale inworld.

Estate Managers for Each Region