Security+Guidelines

Beginner Security Guidelines:
Keep in mind that visitors (especially at NPC events) may be in SL for the first time or unfamiliar with SL. If this is the case do whatever you can do assist the visitor or find someone else to help them. Security can assist at events as well as protect them.

Beginner Security Officer Guidelines (For cross-training greeters with as well):

Check your Mini-Map: Use your mini-map to see avatars in the sim. If you feel so inclined, occasionally use your “draw distance” (preferences/graphics/check custom box if needed/draw distance) to allow you to see further, even across the sim. Be warned this will slow down your avatar.

Randomly Check Profiles: Griefers usually have blank profiles (to remain anonymous). Watch any avatar in SL more than a month with a blank profile. Newbies also have blank profiles, so be aware of the possibility that they are just new.

Keep an eye out for people violating the Sim Rules: Please consult the Sim Rules Sign and notecard

Record name(s) of suspicious avatars: A suggestion is copy/paste names on a note card. Need names for any abuse reports to be filed, also to eject/ban avatars.

Keep an eye out for Griefers: This is also someone who uses scripts to slow everyone down. Please inform a sim manager or the head of security (Smash Lane) immediately if this occurs.

What to do when a visitor violates rules: (These instructions are in order of escalation, do not move to the next step unless the step before it fails.):

Report Griefing Immediately, In the Event of a Griefer Attack, please contact any Sim Manager that you see listed as online in the Nonprofit Commons group, or IM Smash Lane if he is online.

Warn: Warn the person IN IM, not open chat. Explain that the dress/action is not allowed here and ask that it be corrected. Inform of possible consequences If they argue/question, explain that they can be ejected if the action continues.

Notify Head of Security or Sim Manager: If they don’t correct the action notify a Sim Manager currently showing as Online in the Group list. You can go to the office near the Plush Amphitheater and see the Sim Manager Online Indicator to check who is available.

Provide Records of IM Conversation: Copy the talk with visitor onto a note card, in case a record of an action or abuse report is needed later. Rename note card in your inventory “NPC Security warning to "name of visitor”.

Take Snapshot(s) if needed. These can be filed with an abuse report.

Advanced Security Guidelines:
Security Personnel with Sim Powers (Eject/Ban, Stopping Run Scripts, and Object Entry. This includes Smash Lane and Sim Managers:

In order to Identify the Griefer or any avatar causing lag in the sim: Use “Avatar Render Cost” Find this in Advanced menu under Info Displays. Render Cost will display a number over avatar’s head. If the number is over 1,000 or red, the avatar is wearing a lot of objects or scripts that are causing lag.

“Render Batches” Find this in Advanced menu under Info Displays. Render Batches will display transparent and hidden objects or display objects with high render cost as rainbow-colored displays.

In order to Stop the Attack: Eject and Ban Griefer Eject griefer and ban them.

Stop Run Scripts: Stop “Run Scripts” in land powers. This will disable any active weapons or objects. Keep in mind that this will also stop other objects such as stream from working in the sim.

Stop Object Entry: If the attack continues, stop “Object Entry” in land powers. This will however return all objects in sim not owned by members of group.

Evacuate the Sim: Ask everyone to teleport somewhere else to avoid being attacked or booted if the attack cannot be placed under control.

Event Security:
SECURITY TEAM - Manages community standards incidents, scripted/weapons attacks, particles, banning, and manages behaviors that impact other avis and the event. ESSENTIALS FOR SECURITY TEAM include...
 * 1) Get consensus with the Event Organizers on the policy and procedures that will be used in case banning is necessary, including rules of engagement and communication procedure. Generally, you want 2 or more people involved in each banning decision. Avoid unilateral banning.
 * 2) It is essential that your team obtain the ability to ban from the event premises avis from the Event Facilities Team. Also advise the facilities team to make the event venue a no-kill “safe zone” with restricted pushing. Also advise on limits to participant rezz permissions.
 * 3) During the event, stay in touch with the Communications Team, Talent Team, and Greeters Team. Use the Organizer’s group IM and set up a Security Conference IM. It is especially important to keep in touch with Talent Management Team and the Greeters Team who will be aware of potential problems onstage and in the audience.